Question 1

Do you take Insurance?

Accepted Answer

We are in network providers with most major insurance companies. 
 
We are currently not in network with OPTUM/United Behavior Health or Cigna.

Question 2

Private Pay

Accepted Answer

Our counseling practice offers private pay discounts for therapy sessions, making mental health care more accessible. If you’re paying out-of-pocket, you may qualify for reduced rates on individual, couples, or family therapy. Our goal is to provide high-quality, affordable counseling so you can prioritize your mental wellness without worrying about cost. 
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Contact us today to learn more about private pay discounts and start your journey to better mental health.

Question 3

Are you taking new patients?

Accepted Answer

Please give our office a call to find out if we are currently taking new patients.

Question 4

What do I need to bring for my Evaluation?

Accepted Answer

DUI - you MUST bring your valid photo ID, driving report, & police report; otherwise, we will not be able to complete your evaluation. This is the criteria required by the State of Idaho. 
 
Drug and Alcohol - you MUST bring your valid photo ID and a police report (if applicable)

Anger Management- you MUST bring a valid photo ID and a police report (if applicable) 
 
FEES ARE NON REFUNDABLE IF YOU NO SHOW FOR YOUR APPOINTMENT. THERE WILL BE A $75.00 fee to reschedule a missed appointment.

Question 5

What services have NON-refundable fees?

Accepted Answer

New Patient Deposits are NON-Refundable.

Drug and Alcohol, DUI, and Anger Management Evaluations are pre-paid appointments and fees are NON-Refundable. If you miss your appointment, or do not reschedule within the 16 required business hours, there will be a $75.00 fee to reschedule your appointment.

If you no-show your appointment you forfeit your entire payment.

Question 6

Privacy Policy

Accepted Answer

1.       Who We Are
This notice describes the Privacy Practices of Ascent Counseling, LLC and of all individuals employed in this agency.
2.       Our Privacy Obligations
We are required by law to maintain the privacy of protected health information (PHI) that we have about you, to inform you of our practices and to follow them.
3.       Disclosing and Using Information WITH your consent
When you begin receiving care from us we will ask that you, or your legally authorized representative, sign a consent that permits us to release information about you in order to care for you, collect payment from your insurance company for services provided to you and to conduct our regular business activities. This consent permits us to share information, including psychiatric information and information pertaining to HIV testing and treatment in the following cases:
a.       To inform your insurance company that you are receiving services and attempt to receive preauthorization as may be required by your insurance company to provide coverage for these services
b.       To release whatever information is deemed necessary by your insurance company, including copies of records to get the bill paid
c.       To evaluate the quality of care we provide you
d.       To resolve any complaints that you may have.
4.       Using Your Protected Health Information (PHI) with Your Authorization
A described above, we will use your signature on the consent to release information for treatment, payment or health care operations. We may use your PHI for other reasons only when we have a specific authorization signed by you or your legally authorized representative or there is an exception as described in section 5 that follows. You have the right to withdraw your permission at any time. You may do this by sending us a letter at the above listed address.
5.       Using Your Protected Health Information (PHI) Without Your Consent or Authorization
We will always attempt to obtain your or your legally authorized representative’s consent or authorization when we use your PHI, however, there may be an occasion when we are not able to obtain your prior consent or authorization. We will only use information that is necessary to accomplish the purpose. The following are examples:
a.       If you require emergency treatment.
b.       Where we are required by law to treat you but are unable to obtain your consent or authorization.
c.       We are required by law to report cases of suspected abuse and neglect of children and dependent adults age 60 and older.           
d.       For Public Health Activities: We may also use and disclose certain Protected Health Information for public health purposes such as preventing or lessening a serious and/or imminent threat to an individual’s or the public’s health or safety.  We may also report information to your employer as required under laws addressing work-related illness and injuries or workplace medical surveillance.  For instance, a positive communicable disease test result may be reported to the State Health Department.  We also may need to report patient problems with medications or medical products to the Food and Drug Administration (FDA). 
e.       For Military, Veterans, National Security, and Other Government Purposes: If you are a member of the armed forces, we may release your Protected Health Information as required by military command authorities or to the Department of Veterans Affairs.  We may also disclose Protected Health Information to federal officials for intelligence and national security purposes, or for Presidential Protective Services. 
f.         For Judicial Proceedings: We may disclose your Protected Health Information if we are ordered to do so by a court or if we receive a subpoena or a search warrant.
g.       To Coroners, Medical Examiners, and Funeral Directors: We may disclose Protected Health Information concerning deceased patients to coroners, medical examiners and funeral directors to assist them in carrying out their duties.
h.       We are required by the State to provide information as needed to facilitate the process of organ donation.
6.       Your Rights
a.       If you desire further information about your Privacy Rights or the Privacy Practices of this agency, or are concerned that we may have violated our practices, you may contact the Clinical Director. There will be no retaliation if you file a complaint.
b.        Right to Request Your Protected Health Information:  In most cases, you have the right to a supervised review of your records or your Protected Health Information, or obtain copies of your records for a reasonable fee.  
c.        Right to Request Amendment of Protected Health Information You Believe Is Erroneous or Incomplete: If you examine your Protected Health Information and believe that some of the information is wrong or incomplete, you may ask us to amend your record.  We will comply with your request unless we are not the originator of the information or we believe that the information you request to be amended is accurate and complete or special circumstances apply. You have the right in any case to add an addendum to the records and a copy of this addendum will be released whenever we release copies of your records.
d.       Right to Receive an Accounting of Disclosures of Your Protected Health Information:  You may request a list of certain disclosures we make of your Protected Health Information. 
7.       Duration of this Notice
This notice is effective August 14, 2014. We reserve the right to change the terms of this notice at any time. Any changes to this notice will be posted in the waiting area and you may obtain any new notice from the Office Manager.

Question 7

Is therapy confidential?

Accepted Answer

Our therapy sessions are completely confidential, ensuring your privacy is always protected. We follow HIPAA guidelines and maintain strict privacy standards so you can feel safe sharing your thoughts and emotions. Whether you are seeking individual, couples, or family therapy, your confidentiality is our priority

Ascent Counseling, LLC
A Faith-based Counseling Agency

Frequently Asked Questions